Consulting
Our consulting focuses on outcomes, rather than methodologies. Outcomes are defined by the results achieved, and in turn, results are measured according to our client’s brief. Of course, methodologies, knowledge and procedures are essential, yet these are tools to be applied and not an end in themselves.
Example Loss Adjustment
- > $10Million of test-equipment. Over 3000 line-items assessed; based on the findings, a detailed Inspection Plan was defined: 1906 items were deemed potentially damaged and assessed in a triage inspection. 672 items were deemed ‘mission critical’ and/or potentially repairable and a detailed Inspection/Test Plan was defined for those items. These were inspected in detail and functionally tested; 454 were deemed not damaged, 218 for further repair. A full Inspection Report was provided and a Repair Plan defined. A representative sample of the damaged items was assessed and costed for remediation/replacement based on functionality, age and market value.
Example C-level consulting
- A federal agency charged with the national procurement and through-life-support of equipment and infrastructure sought to improve productivity and response/delivery time. A comprehensive analysis was executed with the involvement of client-resources, a full report on the findings made was provided to the Directors (see Case Study: Federal Agency (pdf, 200kB)
- A major European OEM (Telecom) introduced a new technology product family and needed a highly efficient Manufacturing Test solution that could be extended to overseas operations in Asia. A comprehensive operational and Cost/Benefit analysis, business and market studies and NPI schedule was presented to Executive Management. The subsequent and successful delivery included design, implementation (HW/SW) and support.
- An international telecom service & repair business sought to make savings and increase market share by further integrating a local subsidiary. A comprehensive operational analysis and subsequent recommendations for optimised and standardised operations (processes and infrastructure) were delivered to the Directors.
Approach & Methodology
Sound Project and Change Management practices ensure we deliver outcomes to requirements in a transparent, traceable and indeed manageable manner, for all involved. Systems Thinking and its associated Structured Analysis & Design provide the fundamental methodology. Industry experience and competence in the associated fields underpin the procedures used and actions taken, their findings and outcomes. We believe that the Pareto rule applies: ~20% we can research, ~80% we need to bring ‘to the table’. Pragmatic Relationship Management enables a clear and mutual understanding of the situation, objectives and constraints and simplifies the management of change & risk.
